Technical Support and FAQs
You may be getting RF interference, please see our video on our website on how to change the RF address code. Click here to see video.
No, the app only operates the iT500.
Your RT500RF doesn’t recognize the same time twice, please change the time by at least Ten minutes for the unit to work correctly.
You are in frost mode, please de activate and the frost symbol will disappear.
If your product is the RT500RF, open the door on the right-hand side and pull the flap down to the battery compartment.
Replace 1 battery at a time and your programms will save.
The iT500 is the only SALUS product that uses an app to control the heating and hot water.
*iT500BM with a RXWBC605 / RXVBC605 / RXBC605 (SALUS plug in receivers).
Remove the pins from your SALUS VBC and slide the receiver into the boiler.
YES if possible leave the flap down so there is clear communication
Your thermostat is timed and temperature controlled, please use a low temperature if you do not require the heating on for a specific time.
Yes, we have a SALUS Controls app that is full of information. The app includes training videos, manuals, wiring diagrams etc .Available to download from the app store or google play.
Yes the link needs to be in when you install the SALUS plug in receivers.
Press OK once on the thermostat, go round to pair then press OK twice, (10 sending should display on screen). Gently press and hold the SYNC button with a blunt object (e.g. paperclip). After 5 seconds the Boiler Control LED will flash once to indicate it is ready to pair and ready to receive a signal from the ST620.
Yes, most functions can be operated from the iT500 unit.
Check that the screen lock is not active. If active, there will be a padlock visible in the top of the LCD. Disable
by pressing and holding top two left keys on the iT500.
Check that the iT500 is in AUTO mode, ‘AUTO’ should be visible at the bottom right on display. If showing
‘OFF’ press the TICK and SETTINGS buttons, then use the UP/DOWN arrow keys to change OFF to AUTO then
TICK to confirm.
If you have an iPhone, please search for iT500 on the app store, if you have an Android; search for iT500
on Google play.
It lets you control the iT500 remotely over the internet. You have full remote access to your heating
control giving both temporary and program changes.
A flashing Blue light is normal indication that the iT500 thermostat is asking for heat and the boiler
should be on.
BT Hub 5 uses ports 3 and 4.
Have you paired the thermostat with the receiver, please see page 15 in the installer manual on how to do this.
Please run the update available on your account, this will automatically correct this.
We have an alternate web address that you can still have full access to your iT500 account.
(Please also note that if your internet is temporarily down your iT500 will still continue to work as it should).
If you would like to speak to one of out technical advisors, please call: 01226 323 961