I would like to thank you for marketing the iT500 stat, which we are currently benefiting from. I personally feel the product is great. The most important asset are your technical staff, our experience with Lee was absolutely amazing. He was polite and obliging, within 15 minutes of calling us, he had set up our thermostat. His help was just what we needed, having just had a new heating system fitted and had no heating for a week, Lee completed the last piece of the jigsaw. I would like you to convey our thanks to Lee for his assistance.
Hi, I would just like you to know about the fantastic service I have received from your technical support tonight.
I sent an email at around 21:00 requesting assistance with wiring my it500 into my Vaillant boiler.
After requesting my number via email, Lee talked me through the correct procedure (rather than the incorrect one supplied by the retailer) and even sorted out the nagging firmware upgrade from the app.
I never expected a reply until Monday, so to not only have a response, but to have both my issues solved within an hour at this time of night is incredible.
Good work you guys !